Privacy Policy
Ultreon AI by Pixel1 Pte Ltd

At Ultreon AI, we are committed to protecting your personal data in accordance with Singapore’s Personal Data Protection Act (PDPA) and other applicable data protection laws. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our software, hardware, AI models, tools, and associated documentation ("Product").

​

1. Scope of This Policy

This Privacy Policy applies to:

• Personal Data: Information that can identify you directly or indirectly, such as your name, email address, contact details, and technical data (e.g., IP address, device type).

• Usage Data: Data about how you interact with the Product (e.g., session duration, features used).

• Third-Party Data: Data shared by you through third-party tools (e.g., OpenWebUI, Unraid).

Note: The Product is designed for local AI workloads, and we do not collect, store, or transmit personal data to third parties unless explicitly required by law or with your consent.

​

2. Collection of Personal Data

We collect personal data only if it is necessary for the purposes outlined in this Policy. This includes:

• Purpose: To provide, maintain, and improve the Product; respond to your support requests; and comply with legal obligations.

• Consent: We collect your data with your explicit consent (e.g., during registration or support interactions).

• Lawful Basis: Collection is lawful under the PDPA, as it is necessary for the performance of a contract (e.g., providing the Product) or for compliance with legal obligations.

Data Minimization: We collect only the minimum data necessary to fulfill the stated purposes.

​

3. Use of Personal Data

Your personal data will be used only for the purposes for which it was collected, including:

• Providing, maintaining, and improving the Product.

• Responding to your support requests and technical assistance.

• Complying with legal obligations (e.g., tax requirements, data protection laws).

• Personalizing your experience (e.g., feature recommendations, if explicitly permitted).

Third-Party Tools: If you use third-party tools (e.g., OpenWebUI, Unraid) integrated with the Product, your data may be subject to their privacy policies. We ensure these tools comply with the PDPA and that their use is limited to the scope of your explicit consent.

​

4. Disclosure of Personal Data

We will not sell your personal data to third parties. However, we may disclose your data in the following circumstances:

• With Service Providers: Third-party vendors who assist us in operating the Product (e.g., cloud hosting, analytics tools). These vendors are contractually obligated to protect your data in accordance with the PDPA.

• Legal Requirements: To comply with court orders, subpoenas, or other legal processes.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring party.

Cross-Border Transfers: If your data is transferred outside Singapore, we will ensure that the recipient is PDPA-compliant and that the transfer is necessary for the stated purposes.

​

5. Data Security

We implement technical and organizational measures to protect your data from unauthorized access, loss, or misuse, in line with the PDPA. These include:

• Encryption: Sensitive data is encrypted during transmission and storage.

• Access Controls: Only authorized personnel have access to your data.

• Regular Audits: We conduct security audits and updates to ensure compliance with PDPA standards.

Note: As the Product operates with local AI workloads, data processed on your device is not transmitted to our servers unless explicitly required for support or feature updates.

​

6. Individual Rights Under the PDPA

You have the following rights:

• Right to Access: Request a copy of your personal data.

• Right to Correct: Update or correct inaccurate information.

• Right to Delete: Request deletion of your data (subject to legal obligations).

• Right to Object: Object to the processing of your data where permitted (e.g., for direct marketing).

• Right to Withdraw Consent: Withdraw consent for data processing at any time, provided it does not affect the performance of a contract.

To exercise these rights, contact us at hello@ultreon.ai or the Data Protection Officer (DPO) (see Section 8).

​

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. If you request deletion, we will remove your data from our systems (except where retention is required by law).

​

8. Data Protection Officer (DPO)

Under the PDPA, we have designated a Data Protection Officer (DPO) to oversee our compliance with data protection laws.

• Contact: hello@ultreon.ai

• Responsibilities: Ensuring compliance with the PDPA, handling data subject requests, and managing data breaches.

​​

9. Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on our website or within the Product. Your continued use of the Product after the effective date constitutes your acceptance of the updated terms.

​

10. Governing Law

This Privacy Policy is governed by the Singapore Personal Data Protection Act (PDPA).

​

11. Contact Us

If you have questions or concerns about this Privacy Policy, or if you wish to exercise your rights, contact us at:

• Email: hello@ultreonai.com

• Phone: +65 8895 9962​

​​

12. PDPA Compliance Statement

Ultreon AI is committed to full compliance with the PDPA and other applicable data protection laws. We take reasonable steps to ensure that your personal data is handled lawfully, transparently, and securely.